Privacy Policy

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These cookies are set when you submit a form, login or interact with the site by doing something that goes beyond clicking on simple links.

We also use some cookies to anonymously track visitors or enhance your experience of the site.

At Midshires Electrical & Lighting Ltd, we take your privacy seriously. Please take the time to read the following information and learn more about our privacy practices.

General Information

This policy covers what personally identifiable information Midshires Electrical collects and how it is treated.

Personally identifiable information is information that can be used to identify visitors to the Midshires Electrical website.

This information may be limited to an IP address / Session ID or extend to personally identifiable information such as your name, address, email address or phone number.

This policy only applies to the Midshires Electrical website and does not extend to the practices of other websites that we may link to, companies that we do not own or control, or to people that we do not employ or manage.

Contact Information

We invite you to contact us if you have questions about this privacy policy.

Dispute Resolution

Midshires Electrical & Lighting Ltd is committed to resolving any dispute you may have regarding our privacy policy quickly and efficiently.

Concerns will be responded to promptly by a member of our team.

 

Information Collection

When visiting the Midshires Electrical website, certain information about you and your computer can sometimes be collected. This section explains what information we may collect, and how it is used.

Information Collected

What information do we collect?

We collect the following identifiable information about our visitors:
(Please note that the following information may be dependent on whether or not you supplied us this information at the date of registration or upon ordering an item)

• Name
• Email
• Postcode
• Telephone
• Billing/delivery account info
• IP Address
• Session ID
• Cookies
• Browser Type
• Interaction Record
• OS

Any sensitive data you input (such as card details) cannot be saved or seen by us. We use a reputable online payment business (Worldpay) for all payments we receive over the internet. To see Worldpay's privacy policy, please click here.

Information Classification

How do we classify the collected information?

Public information collected by us includes comments, support requests, product ratings, and other information considered to be public.

Private information collected by us includes your email address, billing information, order history, and other information considered to be private.

We will never disclose any of this information to a third party, unless required to by law.

Information Use

What do we do with the collected information?

We collect identifiable information for the following uses:

• Online Products and Services
• Web Site and System Administration
• Research and Development
• Private User Accounts
• Online Product and Service Order Fulfillment
• Billing, Sales, and Technical Support
• Knowledge Base Ratings
• Other Feedback

Information Recipients

Who has access to the information collected?

Your private information is only accessible by:

• Ourselves or our entities acting as our agents or entities for which we are acting as an agent
• Delivery services (applicable data is given to them to make your delivery possible)
• Payment / credit card processing services (Worldpay)

Besides those listed above, private information will not be shared with third-parties except when necessary (e.g. as required by law).

Some private information is protected via a password of your choosing. We strongly recommend the use of security checking software, safe internet practices, and strong passwords to help safeguard your information.

At the date of writing this privacy policy, your public information can only be accessed by the companies/people listed above.

Information Retention

How long is this information retained?

Access logs (including IP address, browser type, click stream, session ID, etc.) are archived for approximately 1 year (helping to secure our services and data).

User data (including cart data, etc.) is typically removed from our systems when requested by the data's owner or a period of prolonged inactivity.

Policy Changes

We reserve the right to make changes to this policy from time to time.

Changes to our privacy policy will be accessible at this address in the future.

Terms & Conditions

All information collected by the Midshires Electrical website is subject to our Terms & Conditions.

If there is a conflict between this Privacy Policy and the Terms & Conditions, the Terms & Conditions shall control.


Midshires Electrical & Lighting Ltd.
Registered in England Number: 4694499
Registered Office:
Macintyre Hudson,
Peterbridge House,
The Lakes,
Northampton
NN4 7HB